Indiana E-ZPass customer service helps drivers on the 157-mile Indiana Toll Road manage accounts, fix billing errors, and replace transponders. The program runs through the Indiana Toll Road Concession Company (ITRCC) and works with the E-ZPass Group across 19 states. Drivers save up to 40% on tolls compared to cash lanes when they use EZPass. Support is available by phone, online portal, mail, and a walk-in center in Porter, Indiana.
The E-ZPass transponder mounts on your windshield and links to a prepaid account. As you drive through toll plazas, the system deducts the toll automatically. When something goes wrong, such as a missed payment, a broken transponder, or a billing question, customer service handles the fix. The support team also helps with dispute resolution, refund requests, and account activation.
Indiana E-ZPass Customer Service Phone Number and Hours
The EZ-Pass Indiana phone number is (574) 675-4010. This line connects you to live representatives who handle account questions, billing disputes, and transponder replacements.
Call Center Hours
- Monday through Thursday: 8:00 a.m. to 6:00 p.m. EST
- Friday: 9:00 a.m. to 5:00 p.m. EST
- Saturday and Sunday: Closed
- Daily lunch break: 2:00 p.m. to 2:30 p.m. EST
Call volumes peak on Monday mornings and right after holidays. Early morning calls on Tuesday through Thursday tend to connect faster. Average wait times stay under five minutes during off-peak hours.
What to Have Ready Before You Call
- Your transponder number (printed on the device)
- License plate number on file
- The email address linked to your account
- Date and location of the toll in question
Having these details ready cuts your call time in half. Reps pull up your account faster and resolve issues on the first call.
Online Account Help: Login, Balance Check, and Payments
Indiana EZPass login works through the secure portal. First-time users register with their transponder number, license plate, and payment method. After login, the dashboard shows your current balance, recent tolls, and account status.
Check Your Account Balance
To check your EZPass balance, log in and click “Account Summary.” The portal displays your available balance and your auto-reload threshold. If your balance drops below the threshold, the system charges your payment method to refill the account.
Pay a Toll Bill Online
Paying an Indiana toll bill online takes two steps. Log in, select “Pay Invoice,” and enter the invoice number from your notice. The portal accepts credit cards, debit cards, and bank transfers. Payments post within 24 hours.
Update Vehicle or Payment Information
Add a new license plate or change your credit card from the “Account Settings” tab. Each vehicle on your account needs a separate transponder or plate registration. Up to four vehicles per account are standard.
Issues Solved by Customer Service
Indiana E-ZPass customer service handles a wide range of account problems. Below are the most common issues drivers report.
Invalid Tag Errors
An “Invalid Tag” message at a toll booth means your account balance hit zero. The system charges a video toll instead, which costs more. Customer service helps you reload your account and stop extra fees. Set auto-replenishment at $20 to avoid this problem.
Billing Disputes and Overcharges
If a toll charge looks wrong, call customer service or file a dispute online. The team reviews your trip history, checks the transponder read, and adjusts the charge if needed. Disputes filed within 30 days of the notice get faster reviews.
Transponder Problems
A transponder that fails to read often has a placement or battery issue. Mount the device centered on the windshield, behind the rearview mirror. Avoid tinted areas that block the signal. Batteries last 5 to 7 years. Customer service sends a replacement transponder for $5 if yours is faulty.
Lost or Stolen Transponder
Report a lost EZ Pass transponder right away. Call the phone number or log in and select “Report Lost Transponder.” The team freezes your account so no one else can use the device. You can order a replacement at full price or close the account for a refund of the remaining balance.
Account Updates and Closures
Change your address, phone number, or email through the portal or by phone. To close your account, request a refund form. ITRCC returns the unused balance minus a small processing fee.
Indiana Toll Violation Dispute and Resolution
Indiana toll violation disputes follow a clear process. When you drive through a toll without a working transponder, the system captures your license plate and mails a violation notice. The notice includes a $2.50 administrative fee per toll.
To dispute a violation, log in to your account and select “Dispute Notice.” Upload supporting documents, such as rental car agreements, proof of a working transponder, or payment receipts. The review team responds within 7 to 10 business days. Approved disputes waive the fee. Denied disputes allow a second appeal by mail.
Replacement Transponder Requests
Indiana EZPass replacement transponders cost $5 for a defective unit under warranty. A lost or damaged transponder costs $25. Order a replacement through the portal, by phone, or at a retail location.
Retail locations include select CVS stores and the walk-in center in Porter, Indiana. Each new transponder comes with a $10 prepaid toll balance. The replacement ships within 3 to 5 business days. Activate it online by entering the serial number and your account details.
Activating a New Indiana E-ZPass Account
New users can sign up for Indiana EZPass online, by phone, or in person. The signup process requires:
- Name, address, and contact details
- License plate number for each vehicle
- Payment method (credit card, debit card, or bank account)
- Initial prepaid balance of $25 minimum
After signup, the transponder arrives by mail within 5 to 7 business days. Mount it on your windshield, and tolls deduct from your prepaid balance automatically. Activation takes one business day after the transponder is linked to your account.
Scam Protection and Fraud Alerts
E-ZPass Indiana never demands payment through text messages, social media, or phone calls. Scammers often send fake “Pay $75 or lose your account” texts. These messages link to phishing sites that steal credit card numbers.
Verify any message by calling the official phone number. Do not click links in unsolicited emails or texts. Report scam attempts to customer service, and the team flags the phone number or email in their fraud system. Real notices arrive by mail and include your account number and invoice details.
Walk-In Center and Mailing Address
The E-ZPass Indiana walk-in center serves drivers in person at the following location:
Indiana Toll Road Concession CompanyCustomer Service Center
555 Preserve Way
Porter, IN 46304
Walk-in hours match the call center hours. The center handles account openings, transponder pickups, cash payments, and account closures. Bring a valid photo ID and your transponder number for faster service.
Mail payments, dispute forms, and account correspondence to:
Indiana E-ZPassP.O. Box 5300
Portage, IN 46368
Contact Details
- Phone: (574) 675-4010
- Website: indianatollroad.org
- Walk-In Center: 555 Preserve Way, Porter, IN 46304
- Mailing Address: P.O. Box 5300, Portage, IN 46368
- Hours: Mon-Thu 8 a.m. to 6 p.m. EST, Fri 9 a.m. to 5 p.m. EST
Frequently Asked Questions About Indiana E-ZPass Customer Service
The questions below cover the most common concerns drivers raise when contacting Indiana EZ-Pass customer service. Each answer gives you a direct, fact-based response based on the current support system run by the Indiana Toll Road Concession Company.
How long does it take to get a replacement transponder in Indiana?
A replacement transponder ships within 3 to 5 business days after the order. You can pick one up the same day at the Porter walk-in center or at a participating CVS location. Activate the new device online by logging in and entering the serial number. Until activation, the old transponder stays active for up to 7 days. Account holders who report a lost or stolen device get the fastest shipping at no extra cost.
Can I dispute a toll violation after 30 days?
Yes. Disputes filed after 30 days still get reviewed. The review process takes longer because older records require manual lookup. Submit disputes through the online portal or by mail with proof of payment or transponder use. Include the violation notice number, your account number, and a written explanation. The team responds within 14 to 21 business days for late disputes.
Does Indiana E-ZPass work in other states?
Indiana EZ Pass works in 19 states through the E-ZPass Group. These states include Illinois, Ohio, Pennsylvania, New York, New Jersey, Massachusetts, Maryland, Virginia, and West Virginia. Your account balance deducts tolls at the same rate as your home state. Some states charge a small interoperability fee on out-of-state accounts.
What happens if my E-ZPass balance goes negative?
A negative balance triggers a “low balance” notice by email or mail. The system charges a $2.50 video toll for each crossing until you reload. Add funds through the portal, by phone, or with auto-replenishment. Auto-replenishment at $20 prevents negative balances by reloading your account when it drops below the set threshold.
How do I close my Indiana E-ZPass account?
Close your account by calling customer service or submitting a closure form online. Return the transponder or pay a $25 lost device fee. The remaining balance, minus a $5 processing fee, returns as a check within 30 days. Accounts with unpaid violations must settle the balance before closure.
Is there a fee to open an Indiana E-ZPass account?
No setup fee exists. The $25 minimum initial payment covers your first tolls and the transponder cost. Monthly maintenance fees do not apply. You only pay for the tolls you use and replacement transponders if needed.
Can I pay Indiana tolls without an E-ZPass account?
Yes. Cash lanes and credit card lanes accept payment at the booth. Pay-by-plate is also available through the online portal within 7 days of travel. Pay-by-plate costs more than EZ-Pass because it includes a $2.50 invoice fee per toll. EZ Pass users save up to 40% on every trip.